Right of withdrawal

As a consumer, you can withdraw from the purchase of an eSIM without giving us any reason, under the conditions set out here. This is a summary of the Right of withdrawal section of the Terms and conditions.

1. Time limit

You have 14 calendar days from the purchase to withdraw, under Article 102 of the consolidated text of the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, TRLGDCU), provided that the eSIM has not been installed or activated. It is enough to send us your decision before that period ends.

2. When you lose the right

An eSIM is a digital product that is delivered immediately and cannot be “returned”: once it is installed, the profile stays on your phone. That is why, when you buy, we ask you to tick a box by which:

• you expressly ask us to begin delivering the eSIM straight away, within the withdrawal period; and
• you acknowledge that, once it is installed or activated, you lose your right of withdrawal.

This is the exception provided for in Article 103(m) of the TRLGDCU for digital content not supplied on a tangible medium where performance has begun with your express consent. The purchase cannot be completed without ticking that box, and we record the date and time you ticked it.

As long as the eSIM has not been installed or activated, your right remains intact for the full 14 days, even if you have already received it by email.

3. How to withdraw

1. Send us a clear statement that you wish to withdraw at hello@glowisim.com, including your order code (it starts with GLW- and you will find it in the confirmation email).
2. If you like, use the model form below. It is not compulsory: any message that makes your decision clear is valid.

It is up to you to prove that you withdrew within the time limit, so we recommend doing it by email.

4. Refund of the amount paid

We will refund everything you paid without undue delay and, in any event, within 14 calendar days of receiving your request, using the same payment method you used and at no cost to you.

For refunds that are not a withdrawal, for example if the eSIM does not work because of a fault on our side, see the Refund policy.

5. Model withdrawal form

Only complete and return this form if you wish to withdraw from the contract:

This is a translation for convenience. The Spanish version is the legally binding one.